Refund policy
Effective Date: July 8, 2026
Thank you for supporting E3 Ranch Foundation through our merchandise store. We want you to love what you ordered. If something isn't right, here's how we handle returns and refunds.
Eligibility
- Items must be returned within 14 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items marked Final Sale are not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at store@e3rf.org within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
How to Start a Return
- Email store@e3rf.org with your order number and reason for return.
- We'll confirm your eligibility and provide return instructions.
- E3RF will cover the cost for non-damaged returns.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Exchanges
Need a different size or item? Contact us at store@e3rf.org, and we'll process an exchange once the original item is received.
Non-Returnable Items
- Stickers
Contact Us
Questions about your return? Reach out at store@e3rf.org. We're here to help.